Returns Policy
All
orders are hand selected and inspected to ensure they are the best possible
quality
ONLINE
ORDERS:
If
you are not 100% satisfied with your plant upon arrival, please email (sales@rietkolfarms.co.za) with a picture of the plant and a description of the
issue within 24 hours of receiving your order. If we concur with the issue at hand,
which is at our discretion to accept or reject a return or refund claim, we
will send you a replacement at no extra cost (Please note: This excludes
shipping which will be charged accordingly for the replacement) or
offer you a refund. Please note we will not replace or refund orders after this
24-hour period. All returns or refunds are subject to the Return/Refund
Procedure being met.
AT
FARM PURCHASES:
Please insure you check your plants before leaving our farm as we will not accept returns for farm purchases for plant health or quality reasons.
Please allow 5 business days for you refund payment to be
settled.